[b:9cc71e4f17][color=green:9cc71e4f17] My wife use to work for Chasecom, and she went through the same issues....
This entire post explains why they send you on a Wild Goose Chase when you have a problem with your ISP.

Whats sad. 99.9% of the problems I have, are on the ISP's end, and I end up telling them how to fix it  8O [/color:9cc71e4f17][/b:9cc71e4f17]